Rezydencja Grawert Boutique Hotel & SPA

Privacy

  1. This Privacy Policy defines the principles of processing and protecting personal data provided by users in connection with their use of the services offered by the website Rezydencja Grawert Boutique Hotel & SPA (hereinafter: Service)
  2. The administrator of personal data contained in the Service is REZYDENCJA GRAWERT JANUSZ MIROSŁAW OLSZEWSKI, Lądek Zdrój 57-540, Lipowa 4, registered under the business register number NIP: 5931893385 (hereinafter: ADO).
  3. In order to ensure the safety of entrusted personal data, ADO operates based on internal procedures and recommendations, compliant with the relevant legal acts on personal data protection, in particular with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
  4. ADO exercises particular care to protect the interests of the persons whose data are concerned, and especially ensures that personal data are:
    1. processed lawfully,
    2. collected for specified, legal purposes and not further processed in a manner incompatible with those purposes,
    3. factually accurate and adequate with respect to the purposes for which they are processed,
    4. stored in a form that allows identification of the persons concerned no longer than necessary to achieve the processing purpose.
  5. ADO performs the function of obtaining information about users and their behaviors through voluntary entry of information in forms, for the purposes of:
    1. responding to users' inquiries sent via the contact form based on Article 6(1)(f) of GDPR,
    2. accepting reservations using the online booking system based on Article 6(1)(b) of GDPR,
    3. providing services offered by ADO based on Article 6(1)(b) of GDPR,
    4. marketing, including sending commercial information to the email address if the Client has consented by checking the appropriate box during the booking process based on Article 6(1)(a) of GDPR. Consent to process data for marketing purposes and sending commercial information may be revoked by clicking the appropriate link in the received message or by sending such a request to ADO's email,
    5. realization of ADO's legitimate interest in special cases based on Article 6(1)(f) of GDPR, e.g., debt collection,
  6. On the first visit to the website Rezydencja Grawert Boutique Hotel & SPA the user is informed about the use of cookies. By staying on the site, the user accepts the use of cookies on the website. Failure to change browser settings by the user is equivalent to consenting to the use of cookies.
  7. Changing cookie settings will take effect after restarting or refreshing the session on ADO's website.
  8. Installing cookies "necessary for the basic functionality of the Service" is essential for its correct operation, especially required for authorization.
  9. Cookies necessary for the site's operation can be changed by changing browser settings, but note that this may cause improper functioning of the site.
  10. More information about cookies is available in the “Help” section of the user's internet browser menu.
  11. Users who, after familiarizing themselves with the information available in the Service, do not want cookies to remain stored in their device's browser should delete them after finishing the visit. The following types of cookies are used in the Service:
    1. session cookies - remain in the browser until it is closed or the user logs out of the Service,
    2. persistent cookies - remain in the device's browser until deleted by the user or until a pre-set expiry time defined in the cookie parameters.
  12. Functionally, cookies can be divided into:
    1. analytical cookies, which help improve the user experience by understanding how users use and convert on the website,
    2. marketing cookies, used to personalize advertising content, properly target and analyze the effectiveness of marketing and sales channels,
    3. essential cookies, fundamental for the basic functionality of the Service.
  13. The cookies we use allow us to develop our site.
  14. Some cookies may be placed by the Online Booking System provider solely to:
    1. improve and support the booking process,
    2. analyze and collect statistical data regarding the use of the website and online booking system to improve them,
    3. the Online Booking System provider informs about the installed cookies in the user interface of that system
  15. ADO may use automated decision-making, including profiling, for marketing purposes (including automated matching of ads to your interests and measuring their effectiveness) and offer customization based on Article 6(1)(a) of GDPR.
  16. Recipients of personal data may be authorities, institutions, and entities authorized by law, as well as entities providing services to ADO (e.g., legal, IT, marketing, accounting, and other entities involved in the service delivery).
  17. We use the following analytical tools:
    Google Analytics – to find out how Google processes your personal data, visit: https://policies.google.com/technologies/partner-sites?hl=pl
  18. We use the following marketing tools:
  19. Users who provide data to ADO have access to these data. Users also have the right to modify the data, request deletion, restrict or stop processing their personal data at any time. At any moment, a user may request deletion of their personal data from the service. The right to data portability does not apply, as no standard for data exchange between hotel facilities has been established.
  20. To exercise these rights, the Service user should contact ADO using the same email or phone number provided to the Service, by contacting: recepcja@rezydencjagrawert.pl
  21. The Service user has the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal, by directly contacting ADO or, in the case of technology, by changing cookie settings.
  22. Any Service user may file a complaint to the Personal Data Protection Office.
  23. The Service may contain links to other websites that operate independently and are not overseen by the Service. These sites may have their own privacy policies and terms, which we recommend reviewing carefully.
  24. ADO reserves the right to amend the Service's privacy policy due to technological development, potential changes in data protection laws, and Service development. All changes will be communicated to users in a clear and understandable manner.